🔐 Privacy Policy – Petilly
At Petilly, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or shop with us.
📌 1. Who We Are
Petilly is an online pet store based in the Netherlands. Our website address is: petilly.com
📥 2. What Data We Collect
We may collect the following personal data when you use our site:
- Name and contact details (email, phone number, address)
- Order and transaction details
- Account information (if you register)
- IP address and browser/device info
- Communication preferences
- Any info you provide when contacting support
🎯 3. How We Use Your Data
We use your data to:
- Process and ship orders
- Send order confirmations and updates
- Provide customer service
- Improve website experience
- Send promotional emails (only if you opt in)
- Prevent fraud or misuse
🔒 4. How We Protect Your Data
We use:
- SSL encryption for all transactions
- Secure third-party payment gateways (e.g., PayPal, iDEAL)
- Access controls on customer information
- GDPR-compliant tools and providers
We never sell or rent your personal data.
🌍 5. Third-Party Services
We use trusted partners for:
- Payment processing
- Email marketing (if you subscribe)
- Shipping logistics
- Analytics and website optimization
These services may store your data securely on servers outside the EU, but always in compliance with data protection laws.
🍪 6. Cookies
Our site uses cookies to:
- Enable shopping cart functionality
- Remember user preferences
- Collect anonymized usage data
You can control cookie settings through your browser or opt out using our cookie banner.
📧 7. Your Rights (GDPR)
As an EU resident, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain uses of your data
- Withdraw consent at any time
To make a request, email us at hello@petilly.com.
👶 8. Children’s Privacy
Our site is not intended for children under 16. We do not knowingly collect data from minors.
✏️ 9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted here, with the date of last revision.
Last updated: June 2025
📬 10. Contact Us
For questions about this Privacy Policy or your data:
Petilly
📧 hello@petilly.com
📍 Amsterdam, Netherlands
