If you wish to cancel an order we request that you contact us within 24-48 hours of receiving your confirmation email. We have a very quick turn around time between order confirmation and processing at the warehouse so contacting us ASAP gives us the best chance to sort this for you.
Please Note: Once an item has shipped we are unable to cancel it.
If you order is held up/significantly delayed/missing in transit we will endeavour to send a replacement ASAP but as we cannot recall the package we cannot cancel or refund it at this point. Each case is different however and we are here to help.
Please drop us a message at firstname.lastname@example.org with your order number and the coupon code in question and we will endeavour to adjust your order total. Please note that it must be a valid coupon code for your order.
Please note that shipping costs are not eligible for coupon code discounts.
The best thing to do is contact us ASAP and we will endeavour to merge your original order with a new order of the item in question (we will deduct any duplicate shipping charges if it possible to have them shipped together).
Once your order is dispatched you will receive an email with your tracking number and instructions on how to follow its journey.
You can also follow your package's journey on the domestic postal service website of your country (e.g USPS/AusPost/CanadaPost etc.) by entering the tracking number in the "Track & Trace" section on the relevant website. If you have any issues tracking your order please drop us a message at email@example.com
Please make sure to doublecheck your address when you are entering your details on our contact information page.
If you have entered the wrong address, moved or need to change a detail in your address after your order has been shipped and you have received your shipping confirmation email we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse to update it for you.
Each case is unique however so please drop us a message at firstname.lastname@example.org to fully assist.
The "Pre-shipment "status reflects that the last scan it received was that it was queued for international postage by the postal service, not that it has not yet left us.
Unfortunately once it is out of our warehouse we cannot control the speed it is processed. If you are concerned that there is an issue or if it has been in "Pre-shipment" status longer than 10 days please drop us a message at email@example.com
Please note that we aim to get all of our orders to our customers as soon as we can.
Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.
Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at firstname.lastname@example.org
On the rare occasion that you have not received your order within the time-frame outlined by our Shipping Information please drop us a message ASAP to assist fully. We will make sure we get your order to you do not worry!