FAQ

Print Your Pet - Photo Questions

What is considered a good photo?

How many pets can I have printed on a product?

Can I see a mock-up of the design before it's printed?

How come my photo is sideways? Can you rotate it for me?

Ordering

How do I place an order?

Notes for your design team

What payment options do you take?

Is it safe to enter my credit card details?

Can I cancel my order?

I have a coupon code and forgot to enter it at checkout, what can I do?

My order is a gift, can I remove the invoice from the package?

I am unsure which size to choose, where can I get more info?

General Information

Do you ship internationally?

How can I contact you?

I want to add an item to my order, is it too late?

Shipped Orders

How can I track my order?

I just realised my shipping address is incorrect, what can i do?

The tracking number issued with my order states Pre-Shipment, what does that mean?

My order is delayed, what can I do?

It is now past the estimated time for the shipping and I have still not received my order, should I be worried?

I ordered 2+ items, but only received 1, where is the rest of my order?