Frequently Asked Questions

FAQ

General Information

Do you ship internationally?

Can I cancel my order?

Where can I contact you?

I have a coupon code and forgot to enter it at checkout, what can I do?

My order is a gift, can I remove the invoice from the package?

I want to add an item to my order, is it too late?

I am unsure which size to choose, where can I get more info?

Shipped Orders

How can I track my order?

I just realised my shipping address is incorrect, what can i do?

The tracking number issued with my order states Pre-Shipment, what does that mean?

My order is delayed, what can I do?

It is now past the estimated time for the shipping and I have still not received my order, should I be worried?

I ordered 2+ items, but only received 1, where is the rest of my order?